This page contains answers to commonly-asked questions about Pekan TV services.
When you signed up you provided your Credit Card. Payments will automatically be made every billing cycle using your chosen payment method.
We only offer one subscription package. We believe in never holding back and setting limitations. Every subscription is the same and no customer is being limited by channels, picture quality, or server quality.
After an order has been placed, you will receive an email containing the username and password for the Pekan TV application. Most of the time within a few hours you have all the info you need, however please allow us up to 24 hours, sometimes we get overloaded with server support, customers and orders.
You don’t HAVE to pay for the entire year but that is the best money saving package. You can however sign up for the 3 months package which can be cancelled at any time with no cancellation fees. Payments are automatically made with your provided Credit Card information.
We recommend at least 10mbps, some people however have reported that with 5mbps and even 3mbps have faced no issues at all.
Some internet providers do limit the amount of bandwidth you can use every month, and additional fees may be added because of over usage. Pekan TV does not use a lot of bandwidth, some estimations are below.
Live TV Channels:
SD = 750Kbps = 329.58 MB / Hour @ 8 Hours per Day = 81.73 GB / Month
HD = 1 Mbps = 439.43 MB / Hour @ 8 Hours per Day = 108.98 GB / Month.
Video on Demand Movies:
SD = 650Kbps = 285.63 MB / Hour @ 8 Hours per Day = 70.83 GB / Month.
HD = 1.4 Mbps = 615.21 MB / Hour @ 8 Hours per Day = 152.57 GB / Month.
Pekan TV is not recommended for those users who don’t have a high limit or an unlimited internet connection, or users who have a very small amount of bandwidth available monthly.
Please understand we do not control any of the feeds on any of the server. We can simply provide you access through a portal to receive service from 3rd party service providers. Keep in mind that every channel and every feed has to be streamed from multiple offshore servers worldwide to get to you. Because of this complexity, sometimes the connections are not stable due to weather, storms, or satellite outages. The service provider knows about the channel outages as soon as they happen and always works to resolve problems in a timely fashion. Please be patient and check in on the channel as it will eventually be resolved.
The best way to explain this and the complexity of how your Pekan TV service is delivered, is by understanding how the service works. A channel is recorded live and the feed is resent over the internet. There are always variables in streaming anything especially in Pekan TV service. There are several factors that could cause this. The source of the feed could have frozen. The path the feed took through the internet could have had problems. Your own internet connection might have had a momentary blip, or even your own internal connection could experience packet loss to a small degree depending on your setup. Because of all these factors, we simply cannot guarantee any channel or any feed based on how many factors are involved that are completely out of our control.